How NDIS meal funding works in Melbourne

The NDIS funds the cooking, not the groceries

This is the whole idea in one line. The NDIS does not buy your food. What it can fund, where your plan includes it, is the preparation and delivery of meals, because that is the part a disability makes harder. The ingredients stay your cost.

In practice that splits every meal into two parts. You pay the ingredient share. Your plan pays the preparation and delivery share. With us that split is 30% you, 70% your plan, and your share is GST-free.

What that looks like in dollars

Our funded meals are $18 for a main and $14 for a salad. So a participant pays:

• $5.40 for a main meal, GST-free
• $4.20 for a salad, GST-free
• Nothing for delivery. The $10 delivery fee goes on the invoice to your plan

The rest, plus GST and delivery, is invoiced to your plan manager. A week of ten mains costs a participant $54, with the remaining $126 plus GST and delivery invoiced to the plan.

Who can use it

We work with plan-managed and self-managed participants. Plan-managed means your plan manager receives our invoice and pays it from your funding. Self-managed means the invoice comes to you and you claim it.

If your plan is agency-managed (NDIA-managed), we can't bill the NDIA directly, so you would order at our normal retail prices instead.

The line item, for coordinators and plan managers

Meals are invoiced under 01_023_0120_1_1, meal preparation and delivery, which sits in Core Supports. Every invoice we send shows the participant's name, the delivery date, the meal preparation line and the delivery line, with GST applied on top, due 14 days after delivery.

What Support at Home changed

For older Australians, Support at Home replaced Home Care Packages on 1 November 2025. The meal arrangement is the same shape: the program can subsidise the preparation and delivery, the ingredient portion stays with the client, and we invoice the provider directly. If someone had meals under a Home Care Package, that support continues under Support at Home.

How it works with us, start to finish

1. A support coordinator can request two free sample meals for a client, or you can skip straight to signing up.
2. You create an account and enter your plan manager or provider details.
3. We email them a confirmation link so they can check the details. Nothing is billed until they confirm.
4. Once confirmed, your funded pricing switches on and you order for Monday delivery, ordering by 7pm Thursday.
5. You pay your share by card. Your plan manager gets the invoice for the rest.

A note on allergens, because it matters when you're choosing for someone else: our meals are made in one kitchen that handles many allergens, and we can't guarantee any meal is free of a particular allergen or make substitutions. Every meal page lists full ingredients and a nutrition panel. If someone has a severe allergy, our meals aren't the right fit.

This guide explains how we invoice and what we charge. It isn't financial or plan advice, and what your particular plan funds is a question for your plan manager, support coordinator or the NDIA.