Frequently Asked Questions

We deliver across Melbourne every Monday. Orders close at 7pm on the Thursday before, so an order placed by Thursday evening arrives the following Monday. You can check whether we deliver to your postcode using the checker on our home page.

Delivery is $11, and free when your order has 10 or more meals. For NDIS and Support at Home orders, delivery is billed to your plan manager or provider along with their share of your meals.

Someone should be available to receive the order, or you can nominate a safe place to leave it when you check out. Meals are chilled for transport and should go straight into the fridge, so we recommend not leaving them out for extended periods.

Every meal is chef-prepared in our Melbourne kitchen and delivered fresh — never frozen. Refrigerate your meals as soon as they arrive and enjoy them by the use-by date printed on each label. Heating instructions are on the label too.

No — and we'd rather be upfront about it. Our meals are made in a shared kitchen that handles a wide range of allergens (including gluten, dairy, eggs, nuts, sesame, soy, fish and shellfish), so any meal may contain traces of any of these. We can't guarantee any meal is free from a particular allergen, we don't label meals as suited to specific diets, and we're unable to make substitutions or changes to recipes. Each meal lists its ingredients and nutrition information so you can judge what's right for you. If you have a severe or life-threatening allergy, we strongly recommend our meals aren't the right fit. Full details are in our Terms & Conditions.

Every meal on the menu shows calories, protein, carbs and fat, and the meal page has a full nutrition panel including energy, saturated fat, sugars, fibre and sodium — the same information that's printed on each meal's label.

We accept all major cards plus Apple Pay, Google Pay and Link, processed securely by Stripe. We never see or store your card details.

Yes — new customers get 10% off their first order, weekly subscribers save 10% on every delivery, and larger orders can earn a bulk discount. Discounts don't stack; you automatically get whichever single discount is best for your order.

Email us at admin@gourmet2go.com.au (or just reply to your order confirmation) before the Thursday 7pm cutoff and we'll do our best to help. After cutoff your meals are already being prepared for Monday, so changes usually aren't possible.

A weekly subscription delivers every Monday and saves you 10% on every order. You choose your meals each week from your account — and if you forget, we'll send your usual picks so you never miss a delivery. Billing happens at the Thursday 7pm cutoff for the following Monday, and you can pause, skip a week or cancel any time from your account. No lock-in.

Yes. Once your funding is verified, you only pay your food share at checkout, GST-free, from $4.20 a meal — we invoice the preparation and delivery of your meals, plus GST, directly to your plan manager, provider or to you if you self-manage. No claiming back, no paperwork on your end.

Many plans include meal preparation and delivery under Core Supports. The NDIS funds the preparation and delivery of each meal, and you pay for the food itself, GST-free, because food is an everyday living cost for everyone. Our NDIS meals page has the full breakdown, and your plan manager or support coordinator can confirm what your plan includes.

Support at Home, which replaced Home Care Packages in November 2025, can subsidise meal preparation and delivery, with the ingredient portion payable by you. We invoice your provider directly — see our Support at Home meals page for how it works.

No. There's no referral needed to order from us. Whether meals are covered is set by your plan, and your plan manager, provider or support coordinator can confirm.

Create an account through our NDIS / Support at Home sign-up page with your plan details. We send a confirmation to your plan manager or provider, and once they confirm, your NDIS or Support at Home pricing is switched on for your account. If a plan expires, we'll remind you before it does so your pricing doesn't change unexpectedly.

Every marketing email we send has an unsubscribe link at the bottom, or you can switch marketing emails off under My Profile in your account. Emails about your orders and deliveries always arrive regardless.

Email admin@gourmet2go.com.au, use the contact page, or simply reply to any email we've sent you — it all lands with a real person in Melbourne.